PREPARING YOUR ORDER
We are aware you would like to get your orders fast, and we will work to the best of our ability to have your order shipped as soon as possible!
We are a 2 woman show working to the best of our ability to fulfil orders as fast as we can! (7-10 business days)
if you purchase an order packing video - orders will take longer to process.
We are open 10-3pm (awst) Monday-Friday, however hours do differ during this time.
DURING SALE PERIODS: orders will take longer to process due to influx of orders.
DOMESTIC - AUSTRALIA
We offer FREE STANDARD SHIPPING for all orders over $150 (Order must be over $100 AFTER any discounts applied).
ALL PARCELS ARE SENT VIA AUSPOST
Standard Shipping (up to 5kg) | $6 (3 - 10 Business Days) *
Standard Shipping (Over 5kg) | $8 (3 - 10 Business Days) *
Express Shipping (Up to 5kg) | $10 (2 - 4 Business Days) *
Express Shipping (Over 5kg) | $12.50 (2- 4 Business Days) *
Note: Shipping time starts after we have packaged and processed your order.
*Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside our control.
INTERNATIONAL ORDERS:
ALL PARCELS ARE SENT VIA AUSPOST
SHIPPING TIME ESTIMATES**
USA *CURRENTLY PAUSED DUE TO AUSPOST PAUSING SHIPMENTS > $100USD*
Standard: 6 - 10 Business Days - between major metro areas*^
Express: 4 - 8 Business Days - between major metro areas*^
New Zealand
Standard: 8 - 12 Business Days - between major metro areas*^
Express: 4 - 8 Business Days - between major metro areas*^
China
Standard: 15 - 25 Business Days - between major metro areas*^
Express: 10 - 18 Business Days - between major metro areas*^
United Kingdom
Standard: 6 - 12 Business Days - between major metro areas*^
Express: 4 - 8 Business Days - between major metro areas*^
All other locations, please refer to this AUSPOST link to see their estimate for your specific country.
^Orders may take up to 20 business days in some cases for international shipments.
* Estimate based on standard delivery times between metropolitan areas of major cities. For more info, please check Australia Post's International Guide
** Standard delivery times. Excludes public holidays (unless otherwise indicated) and time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.
Please note: Each country has their own import tax and duty laws, which may incur additional fees when arriving in your country, please check with your country purchase limits before purchasing, we will not cover any fees when the package arrives in your country.
TRACKING YOUR ORDER
All of our orders are shipped via Australia Post, once your order has been shipped you will receive an email confirming your Tracking Number.
FURTHER QUESTIONS?
Please get in contact with us at info@stonesofvirtue.com.au